Understanding the full lifecycle of a glass claim helps carriers evaluate whether their current process is efficient — or whether a TPA could do it better. Here is how a well-run glass TPA handles a claim from first call to final payment. Step 1: First Notice of Loss. The policyholder calls a branded claims line….
Managing an auto glass program in-house can seem straightforward, but carriers frequently make costly mistakes that add up over time. Here are seven of the most common pitfalls we see. 1. Not verifying coverage before dispatch. When a shop is dispatched before active coverage is confirmed, carriers risk paying for claims that should have been…
The auto glass claims landscape is shifting. More insurance carriers are moving away from in-house glass programs and partnering with specialized third-party administrators (TPAs) to manage their glass claims end-to-end. But what exactly is a glass TPA, and why is this model gaining traction? A glass TPA is an independent company that administers auto glass…
The debate between OEM and aftermarket auto glass is one of the most consequential decisions in glass program design. The choice affects claim costs, policyholder satisfaction, ADAS compatibility, and potential liability exposure. This guide helps carriers make informed decisions about glass sourcing policy. OEM glass is manufactured by the same company that supplied the original…
Advanced Driver Assistance Systems have transformed the auto glass industry, and insurance professionals who lack a thorough understanding of ADAS recalibration are at a significant disadvantage. This guide covers everything carriers, adjusters, and TPA professionals need to know about recalibration — what it is, when it is required, what it costs, and how to manage…
Auto glass fraud costs the insurance industry hundreds of millions of dollars annually, and the schemes are becoming more sophisticated. While most glass shops operate ethically, the high volume and relatively low scrutiny of glass claims create opportunities that bad actors exploit. Understanding these schemes is the first step toward preventing them. One of the…
The insurance industry is experiencing a decisive shift in how auto glass claims are managed. In 2026, more carriers than ever are choosing to outsource their glass programs to specialized third-party administrators rather than handling them internally. This trend is not a passing fad — it reflects fundamental changes in the economics, technology, and complexity…
