Auto glass coverage is governed by a patchwork of state laws that significantly affect how carriers design and manage their glass programs. Getting these wrong creates compliance risk, policyholder complaints, and potential regulatory action. Here is a comprehensive overview of the state-level landscape in 2026. Several states require or effectively mandate that carriers waive the…
The quality of a glass TPA program depends directly on the quality of its shop network. A well-managed network delivers consistent repairs, fair pricing, and satisfied policyholders. A poorly managed one creates complaints, rework, and liability. Here is how to build a network that performs. Start with credentialing standards. Every network shop should carry current…
Joining a TPA network provides glass shops with a reliable stream of insurance dispatches, but the most successful shops do more than simply accept and complete work orders. They build systematic practices that maximize revenue per claim, increase their share of network dispatches, and build the reputation that keeps work flowing. Here is how the…
The choice between OEM (Original Equipment Manufacturer) and aftermarket auto glass is one of the most debated topics in glass claims. Carriers need a clear policy that balances cost, quality, and policyholder satisfaction. OEM glass is manufactured by the same company that supplied the original windshield. It matches the exact specifications, fit, and optical clarity…
The National Auto Glass Specifications system is the pricing and parts identification standard that underpins virtually every auto glass insurance claim in the United States. Despite its central role, NAGS pricing is widely misunderstood by insurance professionals outside the glass specialty. This comprehensive breakdown covers how NAGS works, how pricing is structured, and how carriers…
Advanced Driver Assistance Systems (ADAS) have fundamentally changed auto glass claims. What was once a straightforward windshield replacement now often requires a complex — and expensive — recalibration process. Carriers who are not adapting their glass programs accordingly are leaving money on the table and increasing risk. ADAS features like lane departure warning, forward collision…
Insurance carriers spend significant effort designing glass programs around cost control, fraud prevention, and operational efficiency. But the policyholder does not see any of that. They see a cracked windshield and a phone number to call. What happens next determines whether their glass claim strengthens or weakens their relationship with their carrier. Most glass damage…
Not all glass TPAs are created equal. Carriers evaluating potential partners should look beyond the sales pitch and ask hard questions about capabilities, infrastructure, and alignment. Here is what matters most. Branded call center operations. Your policyholders should never know a TPA is involved. The TPA should answer your branded line with scripts that reflect…
Fraud prevention in glass claims requires more than good intentions — it requires a systematic program that combines technology, process design, data analytics, and human investigation. Carriers that take an ad hoc approach to fraud invariably pay more than those who build structured prevention programs. Here is how to build one that works. Before building…
Carriers evaluating a glass TPA partnership often start with the same question: will this save us money? The answer depends on how you measure cost — but in most cases, the math favors outsourcing. Direct labor costs are the most obvious factor. In-house glass programs require dedicated adjusters, call center staff, and supervisors. A TPA…
