What G/TPA Does for Your Program
End-to-end glass claims administration — so your team doesn’t have to be.
OUR SERVICES
Full-Service Glass Claims Administration
Inbound Call Center
Trained reps answer your branded claims line, collect loss details, and guide policyholders through the process from first notice of loss.
Policy & VIN Verification
Real-time coverage and vehicle checks before any work is dispatched, ensuring every claim is valid and every vehicle is confirmed.
Shop Network Management
Recruit, credential, and manage a nationwide network of qualified glass shops with full AGRSS compliance verification.
Invoice Review & Documentation
Every invoice reviewed against approved pricing, with photos and NAGS part numbers collected to ensure accuracy and compliance.
Payment Processing
Approved invoices paid via EFT on a reliable schedule from the carrier’s funded account — no delays, no surprises.
Carrier Reporting
Regular reports on claim volumes, cycle times, costs, shop performance, and emerging trends to keep carriers informed.
THE PLATFORM
Purpose-Built Claims Platform
Referral Number Generation
Unique tracking assigned at first notice of loss so every claim is identifiable from day one.
Role-Based Access
Carrier, staff, and shops see only what they need — keeping data secure and workflows focused.
Frozen Header Navigation
Fast access to claims, referrals, and reporting without scrolling — built for daily production use.
Shop Billing Portal
Submit invoices, upload documentation, and track payment status — all in one place.
Reporting Dashboard
Real-time visibility into program performance with filterable data and exportable reports.
Automated Notifications
Status updates to carriers, shops, and policyholders at every stage of the claim
What We Do Not Do
Transparency matters. Here’s where our scope ends — so there are never any surprises.
No Legal Advice
We do not provide legal counsel or regulatory guidance of any kind.
No Policy Interpretation
Coverage decisions remain solely with the carrier — we verify, not interpret.
No Claims Litigation
We administer claims but do not participate in disputes or litigation processes.
No Underwriting
Risk assessment and policy pricing are outside our scope entirely.
GETTING STARTED
What Carriers Need to Provide
API Access
For policy and coverage verification — so we can confirm active coverage in real time before dispatching work.
Pricing Schedule
Glass pricing matrix with labor rates so invoices can be reviewed against your approved schedule.
Funded Payment Account
A dedicated account for shop payments so approved invoices are paid on schedule without delays.
See It in Action
Schedule a live walkthrough of our claims platform and see how G/TPA can streamline your glass program.