How It Works
From first call to final payment — here’s what happens behind the scenes.
THE CLAIM LIFECYCLE
7 steps from call to payment
01
Policyholder Calls
Calls the carrier’s branded glass claims line.
02
Coverage Verified
Active coverage and VIN confirmed via live API.
03
Shop Assigned
Matched to a vetted shop from the G/TPA network.
04
Dispatch Sent
Shop receives claim details, pricing, and contact info.
05
Repair Completed
Shop contacts policyholder and completes the work.
06
Invoice Submitted
Shop submits invoice through billing portal.
07
Payment Issued
Invoice reviewed and shop paid via EFT.
“Your policyholders never know G/TPA exists — they just know their carrier took care of them.”
ONBOARDING TIMELINE
Go live in 4 weeks
W1
Legal
CSA, NDA, compliance review.
W2
Technical
API integration, pricing upload, payment setup.
W3
Phone & Training
Branded line provisioned, scripts finalized.
W4
Go Live
Calls routed, live monitoring, daily check-ins.
CARRIER DELIVERABLES
What you receive
- Reporting schedule with claims data and KPIs
- Escalation process for complex or disputed claims
- Audit rights with full documentation access
- Payment reconciliation on every billing cycle
- Fraud escalation and flagging protocols
- SLA-backed response and cycle times
WHAT CARRIERS PROVIDE
What we need from you
- API access for policy and coverage verification
- Approved pricing schedule for glass repairs
- Funded payment account for shop reimbursement
- Designated carrier contact for escalations