Your Glass Program. Fully Managed.
G/TPA handles glass claims from first call to final payment — so your team can focus on everything else.
THE CHALLENGE
Glass Claims Are a Different Animal
High Volume
Hundreds of claims per year, each requiring a call, verification, dispatch, review, and payment.
Specialized Complexity
Glass pricing (NAGS), VIN verification, AGRSS standards, and fraud patterns require niche expertise.
Resource Drain
Internal teams stretched thin on low-margin claims that pull focus from higher-value work.
WHAT YOU GET
Everything Included in Your Program
Branded Claims Line
Dedicated phone line answered in your carrier’s name.
Complete Claim Records
Full documentation for every claim from intake to close.
Regular Reporting
Monthly and quarterly reports on volume, costs, and trends.
Dedicated Contact
A single point of contact for program questions and escalations.
Fraud Escalation
Defined protocols to flag and escalate suspicious claims.
SLA-Backed Response
Service-level agreements on response and resolution times.
Full Audit Capability
Transparent records available for review at any time.
Service Agreement
Formal TPA agreement outlining scope, terms, and obligations.
Your Data. Your Ownership. Our Responsibility.
GLBA Compliance
All nonpublic personal information handled in accordance with Gramm–Leach–Bliley Act requirements.
SLA Breach Notification
Defined timelines and procedures for notification in the event of a data breach.
Role-Based Security
System access scoped by role to ensure least-privilege data handling.
Audit Rights
Carriers retain the right to audit data handling and processes at any time.
PRICING
Flexible Fee Structure
Per-Claim Fee
Flat administrative fee charged per claim processed.
Monthly Retainer
Fixed monthly fee for carriers with predictable claim volume.
Volume-Tiered
Scaled rates based on annual claim volume for larger programs.