Compliance

Fraud prevention in glass claims requires more than good intentions — it requires a systematic program that combines technology, process design, data analytics, and human investigation. Carriers that take an ad hoc approach to fraud invariably pay more than those who build structured prevention programs. Here is how to build one that works. Before building…

Auto glass fraud costs the insurance industry hundreds of millions of dollars annually, and the schemes are becoming more sophisticated. While most glass shops operate ethically, the high volume and relatively low scrutiny of glass claims create opportunities that bad actors exploit. Understanding these schemes is the first step toward preventing them. One of the…